Frequently Asked Questions
Everything you need to know about your Duck Head experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items with original tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own that fits well and comparing it to our listed specifications for the best fit.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How should I care for my Duck Head apparel?
To maintain the quality of our premium fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat. Specific care instructions are located on the garment's interior label.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel an order within 30 minutes of placement by contacting our customer support team immediately.